What is the party cancellation policy and what happens to my deposit if I need to cancel?
When you contract for your party, you will pay a non-refundable deposit at time of contract & your contract will be considered binding upon this deposit payment. This deposit is not refundable. If an extreme medical or weather related emergency comes up and you need to cancel your party, we will be happy to reschedule your party (based on circumstances & scheduling availability) without loss of deposit. If you cannot reschedule, you will forfeit the deposit upon cancellation.
If you cancel within 3 weeks of your party date you will forfeit the deposit paid plus incur a $100 cancellation fee.
If you cancel within one week of your party you will forfeit your deposit plus incur a $150 cancellation fee.
If you cancel on the day of your party, your contract is final and no refunds will be offered, you will owe your full balance.
What if I need to reschedule the date of my party?
We will be happy to reschedule a party date within 3 days of the original date of your party contract. The “original date” refers to the date the contract was written & your deposit was paid. After 3 days there will be a mandatory rescheduling fee of $100.00.
If you reschedule within one week of your party you will incur a $150 rescheduling fee. If you reschedule on the day of your party, contract is considered binding and no refunds will be offered, you will owe your full balance immediately, except for the deposit which will transfer to the new date.
What happens if I plan an outside party and the weather does not cooperate?
If you are planning an outdoor party, you should ALWAYS have an alternate plan incase the weather does not cooperate. All parties can be taken indoors. If our staff feels a party cannot be set-up outdoors because of weather conditions, they have the right to deny set-up and will therefore have to move your party inside. This decision is based on the safety of your children and the protection of our equipment. If you choose to set up your party outdoors and it starts to rain while your party is set-up, we will have to stop the party, move inside or end it. We will not be able to refund money because of the weather. None of our parties can be set-up outside in high winds or if it has rained within 3 hours of the start of your party. If it is a particularly windy day, your party will have to be moved indoors. For severe weather and medical emergencies, parties can be changed to another available date without loss of your deposit.
What is required to reserve a party date?
To reserve a party date you will need to complete a party contract for the day & time (this can be easily done by phone), as well as pay a non-refundable deposit. The balance of the party can be paid on the day of your party. Balances for parties can be prepaid by cash, check or charge, balances paid on the day of your party, can only be paid in cash (no other form will be accepted). Please be prepared however to have cash on hand incase of additional expenses like extra kids or goody bags and staff tips.
Are all ages of children included in the final count?
All children that participate in the party are included in the final count. Infants that stay in seats and are too young to play, are not included. The Birthday Child and his/her siblings are included in the final count. Final counts are based on who attends your party not on who you invite.
How many staff are at the parties?
Themed parties over 15 will have at least 1 party leader and 1 helper.Parties under 15 kids will have at least 1 Party Leader. Parties with a lot of extra kids may have an additional staff scheduled.
Can I request a specific instructor?
You can always request a specific instructor for a party, however, not all instructors are available at all times and not all instructors do parties. If the Instructor you want is not available, another one of our fun Instructors will be substituted.
Of course, if you have any other questions concerning parties or anything else, feel free to contact us by phone at 301-975-0099 or by emailing firstname.lastname@example.org